Influential Customer Service

Would you like to?

• Join the quiet revolution amongst discerning businesses looking for exponential growth rather than survival?
• Connect your organisation’s vision into a personal and emotive quest within every employee, ensuring your customers reap the benefits?
• Ensure your staff are equipped to keep customers buying, returning and recommending your products and services?

This three-day course (spread over a number of weeks (to allow integration and application of learnings between sessions), develops your customer service team’s charismatic potential for an instantaneous impact on your bottom line. We ensure that staff understand need and complaints from the customer’s perspective, and equip them with tools and techniques that can be utilised to both give the team confidence and to help the customer feel understood. Customers get what they need and situations will not escalate into complaints. Ultimately customers will come back again and again and again.

Benefits to participants:

• Learn to ask the questions that will enable you to meet your customers needs.
• Take more ownership & responsibility in dealing with customer complaints and recovery of situations.
• Empower yourself to deal with any type of complaint without needing assistance from colleagues/ management.
• Portray confidence and assertiveness in your reactions.
• Create solutions for customers easily and become more effective in the service you provide to customers.
• Enhance and enrich both the customers and your own selling experience.
• Understand customer needs and meet their expectations.
• Enjoy the responsibility that comes with your role.
• Build Rapport with customers regardless of ‘who’ and ‘how’ they are.
• Turn a negative situation/ complaint into a positive one.
• Become expert in establishing rapport and creating a trusting relationship with customers

All of our customer service training courses can also be tailored as in-house programmes to address specific issues within your company and hence set your organization apart from the competition.